Privacy Policy — StayHaven Homes
Your privacy matters to us. This policy explains how StayHaven Homes collects, uses, and protects your information — including our SMS text messaging practices.
1. Who We Are
StayHaven Homes is operated by EEM Properties LLC, located in Modesto, CA.
2. Information We Collect
We collect the following information: your name, phone number, and email address when you contact us or submit an inquiry form; appointment and tour booking details; and communication history, including SMS, email, and calls.
3. How We Use Your Information
We use the information we collect to: respond to housing inquiries and schedule property tours; send appointment reminders and follow-up messages via SMS and email; determine housing eligibility and coordinate move-in; and improve our services.
4. SMS Communications & Consent
By providing your phone number, you consent to receive text messages from StayHaven Homes regarding your housing inquiry, tour scheduling, and tenancy-related updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.
5. A2P 10DLC Campaign & Messaging Disclosure
StayHaven Homes sends messages via Application-to-Person (A2P) 10-digit long code (10DLC) messaging. Our messaging campaign is registered with U.S. wireless carriers. Messages are sent from the phone number +1 (209) 353-9068. Supported carriers include AT&T, T-Mobile, Verizon, US Cellular, and other major U.S. carriers. If your carrier is not supported, you may not receive SMS messages. All messages are informational or transactional and relate to your housing inquiry, application, or tenancy.
6. Opt-Out & Help Commands
Reply STOP to any SMS message to unsubscribe and opt out of all future text messages. Reply HELP to any message for support, or contact us at info.stayhaven.homes@gmail.com. After opting out, you will receive one final confirmation message. You may re-subscribe at any time by providing your phone number and consent again.
7. Sharing Your Information
We do not sell your information to third parties. We may share information with trusted service providers who assist in operating our website and business (including SMS/email delivery providers), only as necessary to provide services to you. We may also disclose information when required by law.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. SMS consent records are retained for the duration required by applicable regulations to demonstrate valid consent.
9. Your Rights
California residents have the right under the CCPA to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, contact us at info.stayhaven.homes@gmail.com. We will respond within 30 days.
10. Cookies
Our website may use cookies and similar technologies to improve your browsing experience. You may disable cookies through your browser settings, though some features may not function properly as a result.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will post the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, our SMS practices, or wish to exercise your privacy rights, contact us at:
